1. Introduction

“SCBX” hereafter referred to SCB X Public Company Limited, including all subsidiaries, recognizes that timely and effective handling of vulnerability and error reports is crucial for maintaining the trust and confidence of its stakeholders, as well as for preventing or minimizing any potential harm or disruption caused by such issues.

2. Purpose of the Policy

This policy aims to establish a clear and consistent process for reporting, verifying, resolving and disclosing vulnerabilities and errors in SCBX’s products and services. This policy also defines the roles and responsibilities of SCBX and the reporters (security researchers), as well as the expectations and commitments of both parties. By following this policy, SCBX strives to foster a culture of transparency, collaboration and continuous improvement in its security and reliability practices.

3. Scope of the Policy

SCB X Public Company Limited and all subsidiaries shall post on their respective websites the following policy for vulnerability and error reporting:

Vulnerability Exposure Policy

This policy applies to all products and services offered by SCBX, as well as to any third-party components or dependencies that are integrated or used by SCBX’s products and services. This policy covers any potential vulnerabilities and errors that may affect the confidentiality, integrity, availability, functionality, or performance of SCBX’s products and services, or that may pose a risk to SCBX’s customers, partners, employees or other stakeholders. This policy does not apply to any issues that are not related to SCBX’s products and services, such as phishing, social engineering, physical security, or denial-of-service attacks.

SCBX welcomes and encourages reports from anyone who identifies a potential vulnerability or error in SCBX’s products and services, including but not limited to customers, partners, employees, researchers, academics, or ethical hackers. SCBX values the contributions of the external security research community and will reward them for any new and valid vulnerability reports that help improve SCBX’s security posture, in accordance with SCBX Group’s Bug Bounty Program guidelines and terms and conditions.

The safety and security of our customers’ data, and the reliability of our products and services, are of utmost importance to SCBX. Therefore, we aim to design and make products and services with the highest levels of security and reliability. Despite our best efforts, due to the highly complex and sophisticated nature of our products and services, vulnerabilities and errors may still be present in our products and services.

This policy describes SCBX’s approach to requesting and receiving reports related to potential vulnerabilities and errors in its products and services.

Customers, users, researchers, partners and any other person that interacts with SCBX’s products and services are encouraged to report identified vulnerabilities and errors by using the form present on the Vulnerability Disclosure Policy platform.

SCBX highly appreciates the efforts made by the reporting party in identifying the vulnerability or error. This will contribute to improving the security and reliability of our products and services.

Please note that supplying your contact information with your report is entirely voluntary and at your discretion. You can be assured that SCBX will only use such information to clarify the details of your report with you, if necessary.

By making a report to SCBX using the form on the Vulnerability Exposure Policy platform, or otherwise communicating a report to SCBX regarding vulnerabilities and errors, you agree to the following terms:

SCBX may use your report for any purpose deemed relevant by SCBX, including without limitation, for the purpose of correcting any vulnerabilities and errors that are reported and that SCBX deems to exist and to require correction. To the extent that you propose any changes and/or improvements to a SCBX product or service in your report, you assign to SCBX all use and ownership rights to such proposals.

You warrant and confirm to SCBX that:

• You have not exploited or used in any manner, and will not exploit or use in any manner (other than for the purposes of reporting to SCBX), the discovered vulnerabilities and/or errors;
• You have not engaged, and will not engage, in testing/research of systems with the intention of harming SCBX, its customers, employees, partners or suppliers;
• You have not used, misused, deleted, altered or destroyed, and will not use, misuse, delete, alter or destroy, any data that you have accessed or may be able to access, and have destroyed all the data that you may have extracted from SCBX in relation to the vulnerability and/or error discovered;
• You have not conducted, and will not conduct, social engineering, spamming, phishing, denial-of-service or resource-exhaustion attacks and have not and will not disrupt, compromise, or otherwise damage data, products, services or property owned by other parties. This includes attacking any devices or accounts other than your own (or those for which you have explicit, written permission from their owners);
• You have not tested, and will not test, the physical security of any property or building of SCBX;
• You have not breached, and will not breach, any applicable laws in connection with your report and your interaction with SCBX product or service that lead to your report;
• You agree not to disclose to any third party any information related to your report, the vulnerabilities and/or errors reported, nor the fact that vulnerabilities and/or errors have been reported to SCBX;
• SCBX does not guarantee that you will receive any response from SCBX related to your report. SCBX will only contact you regarding your report if SCBX deems it necessary;
• You agree that you are making your report without any expectation or requirement of reward or other benefit, financial or otherwise, for making such report, and without any expectation or requirement that the vulnerabilities and/or errors reported are corrected by SCBX;
• SCBX is committed to maintaining an open and transparent approach to vulnerability disclosure and welcomes feedback and suggestions for improvement from all stakeholders.